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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | Why can't I login to my account? |  |
| There are many possible reasons for this type of problem.
If you receive no response from our server at all, you may be experiencing a network problem, or the server your account resides on may be temporarily down.
If you do receive a |
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| Why can't I see my site? |  |
| If you can't see anything at all, check that you're properly connected to the internet.
If you can see an old version of your site, caching may be the problem - see our propagation FAQ for details.
If you can see a list of files rather |
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| Why is my website is still just a directory listing? | |
| Certain filenames are selected by the Web server as the main page for a directory. If none of these files are found, a listing of the directory will be displayed instead. Please ensure that one of the files in your site is named appropriately |
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| Why am I seeing old versions of my webpages? | |
| To make sure you're getting accurate results, please clear the cache in your browser and restart the programme.
Also, double check that you have uploaded the new pages to the correct directory in your site.
As discussed in our nameserv |
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| Where do I load my index and other html files? | |
| You need to FTP your files, including your index.html page, to the public_html directory. |
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| How do I set up my email client? | |
| OUTLOOK EXPRESS
Click on TOOLS > ACCOUNTS > ADD > MAIL (in the box that pops up)
Follow the instructions presented to you.
Incoming mail server is POP3, and is called mail.yourdomain.com
Outgoing mail server is from your ISP - smtp.yourIS |
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| Why don't the images on my site look right? | |
| If your pictures don't appear as they originally did, transfer them again to the server, making sure that you are transferring in BINARY mode. |
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| How do I set up a POP3 account? | |
| Log into your control panel, and select 'Manage Accounts' from under 'E-Mail'.
Click the 'Add account' link at the bottom of that page, enter the email address and password, set a maximum mailbox size (probably at least 2MB) and click 'Cr |
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| Why do I get a 'Forbidden' / '500' error with my CGI script? | |
| This is almost always caused by uploading the file in binary mode rather than ASCII.
Also remember to check your file paths and permissions. Remember that the first line of the script should read: #!/usr/bin/perl |
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| Why am I still seeing the old version of my site? | |
| Changes to your site should take place immediately after publishing. If you are making changes live on the Internet using FrontPage, the changes should take place within seconds.
Any delay in displaying the new updates is either a result |
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| Why are my images displayed as broken links? | |
| Assuming the image files have been uploaded to the server correctly (you can check by logging in through FTP), the problem is likely to be with the path specified in the page - your code should NOT refer to your personal computer's A drive or |
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| What is the path to programme X? | |
| Perl
Perl 5.6.1 #!/usr/local/bin/perl (most perl modules installed here)
Perl 5.6.0 #!/usr/bin/perl
Sendmail
/usr/sbin/sendmail
/usr/lib/sendmail
Date
/bin/date
Java
/usr/bin/java
Python
/usr/bin/python
FormMail.cgi
/cg |
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| Why doesn't my password work for some things? | |
| Your account password is used for accessing your account by FTP and SSH, using your control panel, and accessing your primary email account.
The account password is NOT used to access newsgroups, to publish your FrontPage web, or to access |
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| How do I transfer a domain name to you? | |
| To transfer a .nz domain to us, please use the domain transfer form on our site
To transfer any other domain name to us, please log a HelpDesk call with your domain name, username and password. |
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| How do I set up and use a sub domain? | |
| Login to your control panel, and click on 'Subdomains' under 'Domains'.
Enter the name of the new subdomain, and click 'Add'.
When you log in to your site with your FTP programme, you'll see there is a special directory for this subdo |
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| How do I password-protect a directory? | |
| The simple way to do this is through your control panel:
Click on 'Web Protect' under 'Site Management', and then navigate to the directory you wish to protect. Please note that you must click on the name of the directory, not its icon. If |
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| How do I use FTP? | |
| To use FTP, you will need a program called an FTP client and a connection to the internet. AceFTP and CuteFTP are excellent FTP clients if you don't yet have one.
Once you have an FTP client installed, connect to the internet and run the F |
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| Why can't I access my MySQL database? | |
| The three most common errors when your connection to a database through a PHP or JSP script fails are that:
you are using the incorrect hostname, or
you are using the wrong username and database name, or
your user is not added to the datab |
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| What do the terms mean in my Webalizer reports? | |
| Hits - every requests made by a browser for a part of your website is a hit. For example, when a visitor views an HTML page with 5 pictures in it, this will be recorded as 6 hits - 1 for the page, and 5 for the images.
Files - every file |
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| Can I create custom error pages? | |
| This can be done through your control panel.
Click on 'Custom Error Pages' under 'Site Management', and then choose the error file you'd like to alter. You can insert various tags into this page.
The error messages
Error in Client (br |
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